We want every customer to feel confident when shopping with Status Appliances. If something isn’t right, we offer a 30-day return window starting from the day your order is delivered.
To qualify for a return, the item must meet all of the following conditions:
The product must be in the same condition as when it was received.
It must be unused, unworn, and free from signs of wear.
All original packaging, manuals, accessories, and tags must be included.
A receipt or proof of purchase must be provided.
If you are unsure whether your item qualifies, please contact us before submitting a return request.
To request a return or exchange, please email:Â sales@statusappliances.com
include the following:
Your full name
Order number
Reason for return or exchange
Once your request is reviewed, we will provide the return address and instructions.
Return & Refund Address:
100 Gair Road, Victoria, British Columbia, V9B 1N5, Canada
Important:
Requests submitted over weekends or holidays will be handled on the following business day.
Return method: By mail
Return label: Provided at no cost (download and print)
Restocking fee: No restocking fee
Condition required: Items must be new, unused, and in original packaging
Return window: 30 days from confirmed delivery
Accepted country: United States
Refund processing time: Up to 7 business days after inspection
The following items are not eligible for return:
Used or worn items
Products missing original packaging, accessories, or tags
Personalized items
Marked final sale products
If an item does not meet the return requirements, a refund cannot be issued.
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us immediately at sales@statusappliances.com
 with photos of:
The product
The packaging
The shipping label
We will resolve the issue promptly.
If you need a different item, the quickest solution is to:
Submit a return request
Send back the original item
Place a new order after the return is accepted
This ensures faster processing and availability.
Once your return is received and inspected, we will notify you of the approval status.
If your return is approved:
Refunds are issued to your original payment method
Processing time is up to 7 business days
Please note:
Your bank or payment provider may require additional time to finalize and post the refund to your account.
If you have any questions about returns, exchanges, or refunds, please reach out:
Email: sales@statusappliances.com
Phone: +1 307-529-4230
Registered Office Address: 100 Gair Road, Victoria, British Columbia, V9B 1N5, Canada